Every vertical has workflows the off-the-shelf SaaS won't touch — EDI, retail chargebacks, channel P&L, carrier-specific label quirks. EA ships custom agents for those.
The unsexy workflow that actually matters. Purchase orders, ship notices, invoices, remittances — all the X12 traffic your retail partners require, automated end-to-end through BOS, not bolted on through a per-transaction EDI vendor.
Ingest Walmart POs and change orders via AS2, parse line items, confirm MABD, and stage for fulfillment. Bad DC codes and ASN-required flags caught at ingest, not at the dock door.
Generate ASNs at the moment of label print — correct packing hierarchy (shipment → order → tare → pack), real SSCC codes, and clean GS1 IDs. Every 856 is validated against the inbound 850 before transmission.
Invoicing fires on ship confirmation. Unit prices are pulled from the contract (not from the PO), invoice numbers are guaranteed unique, and the same number posts to QBO and the 810 so reconciliation is trivial.
Remittance advice (820) triggers KJ's reconciliation. Application advice (864) surfaces partner-side issues. Functional acknowledgements (997) confirm every outbound transaction landed. Nothing goes silent.
Retailers deduct. They always have. The difference with EA: every deduction is classified, every disputable one is packaged with evidence, and every recovered dollar is reconciled against the originating dispute — automatically.
KJ ingests every payment notice — EDI 820, Walmart check notice XLS, ACH bank deposit — and stages it for QBO posting. Gross invoice, deduction codes, and reversals all reach your channel P&L at line-item resolution. NASA-grade accuracy for every dollar in and out.
Every POD / OTHER deduction KJ flags lands in ROS's queue. She pulls signed POD from FedEx, drafts the APDP narrative, assembles the evidence packet, and emails your rep — so disputes ship in under 60 seconds, not 60 minutes. Recoveries reconcile back to the original case when reversal credits land on the 820.
Reports you used to build manually on Monday mornings — pulled, rendered, emailed, filed, and recorded as KPIs without a human in the loop. Every report is reproducible (every pull has a timestamp, every number has a source).
Every Monday at 6 AM: Retail Link logs in (headless browser), pulls OTIF + scorecard + item-level performance, parses the XLS, writes KPIs, and emails you the deltas. No manual download, no "what changed this week" question.
On-demand or scheduled: Google Search Console + Analytics + full site crawl + PageSpeed + DataForSEO keyword + competitor + backlink-gap analysis. One report, saved as a document, emailed, and summarized to Telegram.
Every Shopify order classified by acquisition channel (organic, paid, email, direct), attribution persisted, and channel P&L staged nightly. When a marketing agent claims a win, the number is already in the ledger.
Orion composes the morning briefing from every agent's previous-day output: cash position, AR aging, shipments out, new leads, agent anomalies. Lands in Telegram at 8 AM ET before you pour coffee.
Manifest is the standalone shipping platform inside BOS — direct carrier APIs where they matter, invoice-grade label printing, rate shopping across services, and tenant-specific quirks (Walmart DC routing, FedEx contract rates, retail-specific label formats) baked in.
Direct integration with every major US carrier — no EasyPost middleware, no per-label markup. Contract rates honored. Tracking events flow back into the order record for ship-to-deliver visibility on every PO.
One click in BOS → label prints on the Zebra, packing slip prints on the HP, invoice number on both. Kelly printed 22 live POs worth of labels + slips in her first session. Every print is logged with the PO and invoice for traceability.
Before the label prints, BOS quotes every eligible service across every eligible carrier and picks the cheapest that meets the delivery window. The routing decision is logged on the shipment for post-hoc audit.
Walmart's DC codes, MABD windows, and routing-guide quirks turned into first-class fields on the PO. The routing instructions auto-populate when the order lands — no lookup table on Kelly's desk.
One catalog, many storefronts. Product data lives in BOS (source of truth) and pushes to every channel. Orders pull back in for unified fulfillment. Inventory stays synced so you don't oversell.
BOS catalog is the source of truth. Product changes push to Shopify (title, description, pricing, metafields) on edit. Orders pull back through the ecom_sales_analyst for attribution and P&L. Shopify is a rendering layer, not a database.
Selara owns listing optimization, Sponsored Products, Buy Box strategy, and FBA/FBM operations. Inventory replenishment, price-match monitoring, and review sentiment all flow into her weekly plan.
Separate from vendor/EDI — the seller channel. Listing optimization, pricing, Buy Box, WFS inventory, upcoming Late Shipment Rate monitoring. Tracked independently so marketplace numbers don't pollute vendor P&L.
Marta manages the Merchant Center feed, free listings, and Shopping Ads. Feed quality issues caught before they disable the campaign; competitive price intel lets Selara and Storia react before the Buy Box swings.
AWC sells pealess whistles to Walmart (vendor + marketplace), Dunhams, Shopify DTC, and Amazon. EA runs their EDI, prints their labels, reconciles their 820s, prepares their disputes, and files their weekly OTIF reports — while Kelly spends her time on customer service instead of spreadsheet cleanup.