Legal · Terms

Terms of Service

The agreement between you and Engineered Agents AI when you sign up for the BOS Platform, install TierPilot, or otherwise use our software.

Effective
2026-04-28
Last updated
2026-04-28
Questions
legal@engineeredagents.ai

1. The agreement

These Terms of Service ("Terms") form a contract between Engineered Agents AI, a Delaware company ("EA", "we", "us"), and the entity or person ("you", "Customer") who creates an account or installs our software. By signing up, installing TierPilot, or using our services, you agree to these Terms. If you do not agree, do not use the services.

If you accept on behalf of an organization, you represent that you have authority to bind that organization. "You" then refers to the organization.

2. The services

EA offers software-as-a-service products, including:

  • BOS Platform — multi-tenant AI agent platform at app.engineeredagents.ai.
  • TierPilot — public Shopify app providing per-customer tier pricing.
  • Walmart EDI — managed EDI service for Walmart trading partners.
  • Related modules, integrations, and documentation.

We update the services regularly. Material changes that reduce functionality will be communicated in advance when practical.

3. Your account

You are responsible for: (a) keeping your credentials secure; (b) all activity under your account; (c) ensuring everyone you authorize complies with these Terms. Notify us at security@engineeredagents.ai immediately if you suspect unauthorized access.

You must be at least 18 years old and authorized to bind your organization. We may refuse service to anyone for any lawful reason.

4. Fees and billing

Fees are described on the pricing pages of each product. Unless otherwise stated, all fees are in US dollars and are billed in advance, monthly or annually as you select.

  • BOS Platform billing is processed through Stripe. By providing a payment method, you authorize recurring charges.
  • TierPilot billing is processed through Shopify's Recurring Application Charge. Shopify collects on our behalf and remits per their merchant agreement.
  • Failed payments may suspend access until resolved.
  • Fees are non-refundable except as expressly stated. Mid-cycle plan upgrades are pro-rated; downgrades take effect at the next billing period.
  • You are responsible for applicable taxes other than those on EA's net income.

Price changes affecting renewals will be communicated at least 30 days in advance.

5. Free trial

Some plans include a free trial. After the trial, your selected plan begins automatically and the first charge is processed unless you cancel before the trial ends. Trial duration and limits are stated on the relevant pricing page.

6. Acceptable use

You will not, and will not allow others to:

  • Use the services to violate any law, including export-control or sanctions law;
  • Send spam, phishing, or fraudulent messages;
  • Reverse-engineer, scrape, or attempt to derive source code (except where applicable law permits);
  • Interfere with or disrupt the services, security, or other customers;
  • Impersonate any person or misrepresent your affiliation;
  • Resell, sublicense, or grant access to the services beyond your authorized users;
  • Use the services to build a competing product;
  • Submit malicious code or content known to be harmful;
  • Use AI features to generate content prohibited by the underlying provider's acceptable-use policy.

We may suspend access without notice if we reasonably believe a violation poses risk to others or to the services.

7. Your data and content

You own your data. You retain all rights in content you submit ("Customer Data"). You grant EA a worldwide, non-exclusive, royalty-free license to host, copy, transmit, and display Customer Data solely as necessary to provide the services and to enforce these Terms.

You are responsible for the lawfulness of Customer Data and for any consents required from end customers. Our handling of personal data is governed by our Privacy Policy and any data-processing agreement we sign.

Aggregated, de-identified usage data may be used to improve the services and is not Customer Data.

8. Shopify-specific terms (TierPilot)

If you install TierPilot on a Shopify store, the following also applies:

  • You are bound by Shopify's Terms of Service and API License and Terms of Use.
  • TierPilot accesses scopes you authorize at install. You can revoke access at any time by uninstalling the app.
  • Tier prices are applied via Shopify Functions at checkout. Final order calculations are Shopify's; TierPilot's discount value is the difference between MSRP and the customer's tier price.
  • Within 48 hours of uninstallation, we honor Shopify's shop/redact webhook and delete your installation record. Shopify-hosted product and customer metafields written by TierPilot remain on your store unless you delete them yourself; this lets you migrate to another tool without data loss.
  • EA is solely responsible for the TierPilot app. Disputes related to the app are between you and EA, not Shopify.

9. Intellectual property

EA owns all rights in the services, including software, design, trademarks, and documentation. We grant you a limited, non-exclusive, non-transferable license to use the services per these Terms during your subscription. Nothing here transfers ownership.

Feedback you submit may be used by EA without obligation.

10. Third-party services

The services interoperate with third-party platforms (Shopify, Stripe, Google, Anthropic, AWS, and others). Their terms govern your use of those platforms. EA is not responsible for outages, errors, or changes in third-party services. We will provide reasonable notice when a third-party change materially affects our services.

11. Disclaimer of warranties

To the maximum extent permitted by law, the services are provided "as is" and "as available" without warranties of any kind, express or implied — including merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted availability. We do not warrant that the services will be error-free or meet your specific requirements.

12. Limitation of liability

To the maximum extent permitted by law, EA's total liability arising out of or related to these Terms or the services will not exceed the fees you paid to EA in the twelve (12) months preceding the event giving rise to the claim. EA will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages — including loss of profits, revenue, data, or goodwill — even if advised of the possibility.

Some jurisdictions do not allow these exclusions; in those cases, our liability is limited to the maximum extent permitted by law.

13. Indemnity

You will defend and indemnify EA against third-party claims arising from: (a) your Customer Data; (b) your use of the services in violation of these Terms; (c) your violation of law; (d) your end customers' use of your store with the help of our services. EA may take over the defense at its option; you will cooperate.

14. Termination

You may cancel any time from your billing settings. Cancellations take effect at the end of the current paid period; previously paid fees are not refunded except where required by law.

EA may suspend or terminate your access for material breach, non-payment, fraud, or where required by law. Upon termination, your right to use the services ends and we will delete or return Customer Data per our retention policy.

Sections that by their nature should survive termination — including IP, indemnity, liability limits, and governing law — will survive.

15. Changes to these terms

We may update these Terms. Material changes will be communicated by email or in-product notice at least 14 days before they take effect. Continued use after changes take effect constitutes acceptance. If you do not agree, you may cancel before the effective date.

16. Governing law and venue

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws principles. Any dispute will be resolved exclusively in the state or federal courts located in Delaware, and the parties consent to that jurisdiction. The UN Convention on Contracts for the International Sale of Goods does not apply.

17. Contact

Engineered Agents AI
Columbus, Ohio, United States
legal@engineeredagents.ai