# Engineered Agents AI

> Replace 8–12 disconnected SaaS tools with a single AI Chief of Staff. Multi-tenant Business Operating System for service businesses with $500K–$10M annual revenue. Founded 2026, United States.

## About

Engineered Agents AI builds the **Business Operating System (BOS)** — a multi-tenant SaaS platform that deploys teams of specialist AI agents to run service businesses end-to-end across all seven E-Myth-inspired disciplines.

The premise: most small business owners run their company through 8–12 disconnected software tools (CRM, accounting, marketing automation, email, EDI, fulfillment, payroll, customer service) and serve as the human integration layer between them. BOS replaces that integration burden by organizing the work into seven operating disciplines and giving the owner a single chat interface — **Orion, the AI Chief of Staff** — to coordinate every specialist agent on their behalf.

The owner talks to Orion. Orion talks to everyone else. The other agents handle their disciplines natively rather than the owner toggling between SaaS dashboards.

Founded March 2026 by Nic Davirro, who runs his own family manufacturing business (American Whistle Corporation, the only U.S. manufacturer of solid brass whistles since 1956) on the platform as the first internal customer.

## E-Myth Disciplines and Their Specialist Agents

BOS organizes a business along Michael Gerber's E-Myth framework. Each discipline has an executive coordinator (eC-suite) and specialist agents:

- **[Operations](https://engineeredagents.ai/disciplines/operations)** — eCOO coordinator + specialists: SOP authoring, process improvement (Kaizen), fulfillment, inventory, customer service.
- **[Marketing](https://engineeredagents.ai/disciplines/marketing)** — eCMO coordinator + specialists: SEO (SEOphia), AEO/GEO (Aelo), copywriting, blog writing, brand voice review (Brand Guardian), Google Ads, paid ads, email marketing, social media publishers (Instagram, X, TikTok, Pinterest, YouTube), Google Merchant Center (Marta), marketplace growth, marketing site authoring.
- **[Sales](https://engineeredagents.ai/disciplines/sales)** — eCRO + eCSO coordinators + specialists: prospecting, outbound outreach, follow-ups, pipeline tracking, proposal authoring, deal closing, referral programs.
- **[Finance](https://engineeredagents.ai/disciplines/finance)** — eCFO coordinator + specialists: bookkeeping (Bookly, QuickBooks integration), Walmart EDI 820/812 reconciliation (KJ), retail-deduction dispute orchestration (ROS), forecasting, P&L, cash flow.
- **[Client Fulfillment](https://engineeredagents.ai/disciplines/client-fulfillment)** — onboarding, customer success, CSAT, churn risk monitoring, renewals, account expansion.
- **[Lead Generation](https://engineeredagents.ai/disciplines/lead-generation)** — ICP research, competitor intelligence, market analysis.
- **[Management](https://engineeredagents.ai/disciplines/management)** — Orion (eCoS) — the owner's chief of staff: morning briefings, daily routing, persistent cross-domain memory, proactive blocker surfacing, owner approvals.

A specialist roster of 40+ agents is available platform-wide; new specialists are added once and inherited by every customer.

## Differentiators

### Single pane of glass
One chat interface for the whole business. No toggling between Shopify, QuickBooks, Mailchimp, HubSpot, Telegram, Asana, Slack, GA4, Stripe, FedEx, Klaviyo, ZoomInfo, etc. The owner gives Orion a request in plain language; Orion routes to the right specialist and reports back.

### Persistent cross-domain memory
Agents remember context across every conversation — a customer mention in Tuesday's chat surfaces in Thursday's morning briefing if the situation has changed. Stale projects re-surface on their own cadence rather than waiting to be re-raised.

### Owner-approval gates by design
Every external-state mutation — publishing content, sending customer email, dispatching ad spend, signing a contract, mutating Shopify products — requires explicit owner sign-off via a Telegram action prompt. The platform is designed to be safely autonomous: it cannot ship anything to the outside world without the owner's explicit yes.

### CM3 economic discipline (unique to BOS)
Marketing campaigns surface contribution margin on three layers — CM1 (after COGS), CM2 (after shipping + processing + fulfillment), CM3 (after ad spend) — not just ROAS. Campaigns auto-pause when CM3 has been negative for two consecutive 6-hour pulses. This is the discipline that ROAS-only ad-platform UIs hide; the platform forces honest economics onto the page.

### Multi-tenant by construction
Every database query is scoped by tenant ID via PostgreSQL Row-Level Security, enforced on all 44 tenant-scoped tables. Cross-tenant data leakage isn't merely guarded against; it's structurally impossible.

### Hallucinated-dispatch verifier
The orchestrator (Orion) is gated by a structural verifier that rejects any response claiming a dispatch happened without the matching tool call. Orion can't say "I sent that to legal" without actually sending it.

## Plans

- [**Starter — $199 / month**](https://engineeredagents.ai/pricing) — 1–5 person businesses, foundational eC-suite + most-used specialists
- [**Growth — $336 / month**](https://engineeredagents.ai/pricing) — 5–20 person businesses, expanded specialist roster
- [**Scale — $599 / month**](https://engineeredagents.ai/pricing) — 20–50 person businesses, full specialist roster + priority models
- [**Specialist agents — à la carte**](https://engineeredagents.ai/pricing) — add individual agents to any tier
- [**Implementation services — $200–$50k per project**](https://engineeredagents.ai/services) — 50% margin model

## Guides

Free field guides for small-business owners, gated by email at [engineeredagents.ai/resources](https://engineeredagents.ai/resources). Each has an HTML landing page (answer-first summary + FAQ) plus a downloadable PDF:

- [**The Operator's Field Guide to AI Agents**](https://engineeredagents.ai/guides/operators-field-guide-to-ai-agents) — what AI agents actually do in a small business, and where a human stays in charge.
- [**Hiring an AI Implementation Partner**](https://engineeredagents.ai/guides/hiring-an-ai-implementation-partner) — 15 questions to ask, the red flags to watch for, and a scorecard before you sign an AI contract.
- [**Why Most Small-Business AI Projects Quietly Fail**](https://engineeredagents.ai/guides/why-small-business-ai-projects-fail) — eight common mistakes, six hidden traps, the fixes, and a pre-flight checklist.
- [**When AI Goes Rogue**](https://engineeredagents.ai/guides/when-ai-goes-rogue) — what unsanctioned, ungoverned "shadow AI" costs a business and how to get it back under control.
- [**The Business That Remembers**](https://engineeredagents.ai/guides/the-business-that-remembers) — using AI to capture institutional knowledge so it survives employee turnover.
- [**What AI Actually Costs**](https://engineeredagents.ai/guides/what-ai-actually-costs) — total cost of ownership, build vs. buy vs. DIY, and an honest ROI frame.
- [**AI Across the 7 Dynamics**](https://engineeredagents.ai/guides/ai-across-the-7-dynamics) — where AI earns its keep, and where it stays human, across the seven core areas of a business.

## Compliance & Trust

- **Multi-Tenant Row-Level Security**: PostgreSQL RLS enforced on all 44 tenant-scoped tables. Tenant context activated per request via `SET LOCAL app.current_tenant_id`.
- **Owner-Approval Architecture**: External-state-mutating tool calls (publishing, email send, ad dispatch, contract execution) require explicit owner sign-off via Telegram action prompt before execution.
- **No-Guarantee Marketing Policy**: FTC Business Opportunity Rule alignment — no performance guarantees in any external-distribution copy. Press releases, ad copy, and marketing-site content are scrubbed of "guarantee", "money back", "ROI in", "pays for itself", and similar tokens before publication.
- **AI Provider Routing**: Claude (Anthropic) primary, OpenAI and Google Gemini as fallbacks. Per-provider, per-tenant API-key isolation. No cross-tenant API-key sharing.
- **Hallucinated-Dispatch Verifier**: Structural guard that rejects any agent response claiming a dispatch occurred without a matching tool-call invocation.
- **Memory Lifecycle Curation**: Saved notes auto-progress through open → resolved → archived states; stale notes don't accumulate.

## FAQ

**Q: What is the Business Operating System (BOS)?**
A: BOS is a multi-tenant SaaS platform that deploys teams of specialist AI agents to run service businesses across the seven E-Myth disciplines. The owner interacts with a single chat interface (Orion); the agents handle the work.

**Q: How does BOS differ from a typical AI agent or chatbot?**
A: Three structural differences. First, persistent cross-domain memory — agents remember context across every conversation, not just the current one. Second, owner-approval gates on external-state mutations — the platform cannot publish, send, or spend without explicit human sign-off. Third, CM3 economic discipline — marketing campaigns surface contribution margin (revenue minus COGS, variable costs, and ad spend) on screen, not just ROAS.

**Q: Who is the ideal customer?**
A: Service and manufacturing businesses with $500K–$10M annual revenue, 1–50 people, currently running 8–12 disconnected SaaS tools and serving as the human integration layer between them.

**Q: What does onboarding look like?**
A: Tenant onboarding typically completes within 90 days. The first 30 days configure the eC-suite around the customer's actual business; the next 30 wire integrations (Shopify, QBO, Walmart EDI, Google Workspace, Telegram, etc.); the final 30 hand off operational tasks to specialist agents and run the owner through Orion.

**Q: Who actually owns the data?**
A: The customer. Each tenant's data is isolated at the database layer via PostgreSQL Row-Level Security. There is no shared-tenant data store. Customer can request export at any time.

**Q: What AI models power the agents?**
A: Anthropic Claude (Sonnet 4.6 default, Opus 4.7 for high-stakes tasks like legal review and crisis response) is the primary provider, with OpenAI and Google Gemini as fallback. The platform routes per-task to the cheapest model that meets the quality bar.

**Q: How are external state changes handled?**
A: Every action that mutates external state — publishing a press release, sending customer email, executing ad spend, signing a contract, modifying a Shopify product — surfaces an `action_needed` Telegram prompt to the owner before execution. Nothing ships without explicit human sign-off.

**Q: Is this enterprise software?**
A: No. BOS is built for SMB owners — service-business owners running their company on disconnected SaaS today. Pricing reflects that ($199–$599/month). Enterprise tooling is not the target.

**Q: Can BOS replace specialized industry software?**
A: BOS coordinates the work, but for category-specific systems-of-record (QuickBooks, Shopify, Walmart's vendor portals, Stripe), BOS integrates with them rather than replacing them. The platform is the layer that makes those tools speak to each other through the owner's chat.

**Q: What integrations are live today?**
A: Shopify, QuickBooks Online, SendGrid, Telegram, Google Workspace (DWD), Walmart EDI (AS2), FedEx, Stripe, PrintNode, Manifest (shipping), Anthropic, OpenAI, Google Gemini. New integrations are added per customer need.

**Q: How is the platform itself built?**
A: FastAPI backend (Python 3.12), React/Vite frontend (TypeScript strict), PostgreSQL 17 with pgvector, Redis 7, Celery 5.4 for async work, deployed to AWS Lightsail. Multi-tenant from the database up.

**Q: Where can I read the Founding Story?**
A: [Company Founding Story](https://engineeredagents.ai/about) — built starting March 2026, with the founder using his own family manufacturing business as customer one.

## For Agents

- [Agent instructions](https://engineeredagents.ai/agents.md)
- [Sitemap](https://engineeredagents.ai/sitemap.xml)
- [Public API Documentation](https://app.engineeredagents.ai/api/v1/docs)
- [Public chat endpoint](https://app.engineeredagents.ai/api/v1/public/chat)

## Documentation

- [How BOS Works](https://engineeredagents.ai/how-it-works)
- [E-Myth Framework](https://engineeredagents.ai/framework)
- [Agent Roster](https://engineeredagents.ai/agents)
- [Customer Stories](https://engineeredagents.ai/customers)
- [Onboarding Process](https://engineeredagents.ai/onboarding)
- [Pricing](https://engineeredagents.ai/pricing)
- [FAQ](https://engineeredagents.ai/faq)
- [Contact Sales](https://engineeredagents.ai/contact)

## Optional

- [Company Founding Story](https://engineeredagents.ai/about)
- [Press Releases](https://engineeredagents.ai/press)
- [Blog](https://engineeredagents.ai/blog)
- [Careers](https://engineeredagents.ai/careers)
- [Open Source Components](https://engineeredagents.ai/open-source)
- [Investor Information](https://engineeredagents.ai/investors)

## Contact

**Engineered Agents AI**
Founder: Nic Davirro
Email: nic@engineeredagents.ai
Website: https://engineeredagents.ai
Founded: March 2026